Delivery methods

Deliveries are mainly carried out via the services offered by Aramex within the Gulf states or DHL/UPS for International shipping, depending on the size of the products and the chosen destination. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available. This information will be visible during the ordering process.

Products are delivered to the address provided by the Customer during the ordering process. The order may be sent in multiple packages if it contains products of different brands or the dimensions of the product/s require it. The Company will email the Customer with a dispatch notice for each order, containing among other information, the order tracking number if provided by the carrier. The carrier will deliver the package to the recipient’s address without being required to deliver to the door.

When stated by that a product may be delivered to a specific room chosen by the customer, the latter must first make sure that the package dimensions do not exceed the building/room entry dimensions.  If delivery requires the use of a freight elevator or any other specific equipment, the additional costs shall be incurred solely by the customer.

General : Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily excluding public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays. In the event of late delivery, the Customer may speak to our customer service team through the website.
In the absence of delivery within the prescribed timeframe, the Customer may order to make the delivery within a new reasonable timeframe.

Furniture/Bulky Items special conditions: . It is your responsibility to ensure that our delivery team has access to the delivery address, and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access.

Delivery on the first floor and above requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc… and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to thirty (30) days. If you fail to agree a revised delivery date falling within thirty (30) days of the initial delivery date, we retain the right to cancel your Order, retain all monies paid and resell the goods with no further liability.

If on the delivery date our delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. We will pre-inform you of this charge. In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.

 Checking your order

Upon receipt, the Customer should open the package and check the merchandise in front of  delivery driver before signing the delivery slip;

 If the products are damaged, the Customer may refuse the package and note this on the delivery slip;

If the delivery driver refuses to stay and witness unpacking of the order, write on the slip, “Contents may be damaged”. If these reservations are confirmed, a registered letter confirming these reservations must be sent to the transporter's company within 3 days after receipt of delivery.